If you reside in Alaska, Hawaii, Canada, or other, please contact us before purchasing for a shipping quote.
ages:
Shipping damage is very rare but, unfortunately, it sometimes happens. However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 48 hours from receipt of packages because no damage claims will be accepted by shipping companies after that time period. If you allow this time to elapse no claims can be made; a return cannot be accepted and we will be unable to provide a replacement or refund. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Please report any damage by email to or by phone at 1.800.724.4066 and we will be ready to help.
If a product has been damaged in transit, we will attempt to provide a replacement subject to our ownership (as described below).
Most orders WILL require a signature upon delivery. Please be sure to fully inspect the contents of your packages BEFORE signing for the order, even if the packaging seems in good condition. There may be hidden damages to the contents. Be sure to advise your family members or agent who may accept delivery on your behalf to do the same. If you do not have time to inspect your order upon delivery, or if you suspect possible damage, write "Un-inspected, possible damage" above or near your signature.
Also, be aware that, when you sign for a package, you are signing a document transferring ownership to you; that states you have inspected the shipment and that it is in good condition.
Damage claims with Freight Carriers may only be made by the owner. So, if you do sign for a package and later realize it has been damaged in the shipping process, as the owner, you will need to file a claim with the freight company yourself and APPLIANCEASSOC will be unable to help. However, we can help file a claim if signed with"Un-inspected, possible damage" as described above.
We can always help with such claims from UPS or Fedex Ground as they operate with different rules.
Sign In
